Rules & Regulations

  1. Access to the resort is strictly controlled and under no circumstances may guests open the security gate for visitors to enter. Vehicle passes to be displayed at all times.
  2. Management reserves the right to ban braai fires during windy conditions.
  3. Check-in time is from 14h00 on the day of arrival. Please confirm the accuracy of the inventory in your unit and report any discrepancies to the office within 1 hour of arrival.
  4. Check-out time is before 10h00 on the day of departure. Kindly allow us 10 minutes of your time to complete a departure check.
  5. Damages caused as a result of negligence or deliberate action will be for your account, payable at a rate determined by the resort manager.
  6. Guests wishing to have visitors, {During the current Covid regulations no additional visitors is allowed, please see below letter from management to view our current Covid regulations}, When Covid is over then (max 5 visitors at a time is allowed) must arrange this with reception, and a fee will be payable. Visitors must report to reception and are not allowed into the resort after 20h00. All visitors have to leave the resort by 23h00.
  7. Please do not feed the monkeys and make sure all the windows are closed when you vacate the unit.
  8. Pets are not allowed in the resort except by prior arrangement.
  9. No loud music, music from vehicles or rowdiness will be tolerated. Guests not respecting this rule will be asked to leave the resort.
  10. The speed limit inside the resort is 20km/h. Please adhere to this for the safety of small children at play in the resort.
  11. Resort guards are there for your protection, please obey their instructions. Guests hindering or impeding the guards will be asked to leave the resort.
  12. The maximum number of guests (including children) per unit is limited to the number of beds in the unit.
  13. No parties or gatherings will be allowed.

Persons entering the resort do so at their own risk.
The resort will not be held responsible for any injury, loss or damages incurred during your stay

Covid 19 “Current” rules update
Changes in Covid regulations since the beginning of the holiday season have created a lot of uncertainty regarding the use of resort facilities.
We are open for guests booked into accommodation units and camping sites. Please note that due to the fact that the resort area is privately managed and exclusively used by guests residing in our accommodation facilities, it is considered permissible to make use of all open air facilities subject to strict controls.
– No visitors will be allowed.
– Our games room will remain closed and there will be no indoor activities. The putt putt course, tennis court and sand pit will be available for use subject to standard covid protocols.
– The Super tube will be open but strictly controlled. Only one person will be allowed at a time.
– We would again like to appeal to you to always co-operate and act responsibly:
– Always keep your social distance of 1.5 meters in all directions.
– Wear your mask over your mouth and nose at all times
– People assembling in groups should be limited to the minimum. This should preferably be restricted to direct family members only.
– Stick to the maximum number of use where indicated on buildings.
– Wash your hands when entering and leaving ablution facilities. Make use of sanitizer where it is supplied.
Thank you for booking at our resort. We wish you a safe and pleasant stay.
Kind Regards
The Willows Team